Contact information

Contact Information

At Prime Velocity, operated by MAX INTERMEDIAÇÕES LIMITED, we value our customers and are always here to help. Whether you have questions about our products, order status, shipping, or returns, please feel free to reach out to our dedicated support team using any of the contact methods below.

Customer Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM GMT

• Saturday & Sunday: Closed

• Public Holidays: Closed

Emails sent outside business hours will be answered on the next business day.

Get in Touch

• Trading Name: Prime Velocity

• Company Name: MAX INTERMEDIAÇÕES LIMITED

• Company Registration Number: 16852453

• Registered Office Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

• Customer Support Email: primevelocityuk@outlook.com

• Telephone: +44 7459 366582

Response Time

We aim to respond to all email inquiries within 24 to 48 hours during business days. For faster assistance regarding an existing purchase, please include your order number and full name in your message.