Shipping policy

Shipping Policy

At Prime Velocity, operated by MAX INTERMEDIAÇÕES LIMITED, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy outlines our order processing times, delivery expectations, and tracking procedures for customers across the United Kingdom.

Processing & Order Cut-Off Times

  • Order Processing Time: All orders are reviewed, packed, and dispatched within 24 to 48 hours (Monday to Friday, excluding UK public holidays).

  • Order Cut-off Time: Orders placed after 5:00 PM GMT will begin processing on the following business day.

Shipping Rates & Delivery Timeframes

We offer reliable shipping across the United Kingdom.

  • Standard UK Shipping: Delivery takes up to 15 calendar days from the dispatch date.

  • Shipping Cost: Calculated and displayed clearly at checkout before completing your purchase.

Please note that delivery times are estimates. While we make every effort to deliver within the 15-day window, unexpected transit delays due to weather, customs inspection, or courier delays may occasionally occur.

Order Tracking

  • Tracking Information: A unique tracking code and carrier link will be sent to your registered email address within 48 hours of completing your purchase.

  • How to Track: You can monitor your shipment’s progress at any time by clicking the link provided in your confirmation email or by visiting the carrier's portal.

If you have not received your tracking details after 48 hours, please check your spam/junk folder before contacting our support team.

Address Accuracy & Deliveries

You are responsible for providing an accurate and complete shipping address at checkout.

  • If you notice an error in your delivery address, please contact us immediately at primevelocityuk@outlook.com.

  • Once an order has been dispatched or a tracking number generated, address modifications may no longer be possible.

  • Prime Velocity / MAX INTERMEDIAÇÕES LIMITED is not liable for packages undelivered due to incomplete or incorrect address information provided by the customer.

Lost, Stolen, or Delayed Packages

If your order has exceeded the 15 calendar days delivery timeframe and the tracking link shows no progress:

  1. Contact our support team with your order number.

  2. We will initiate an official investigation with the carrier to locate your shipment.

  3. If the carrier confirms the package is lost, damaged in transit, or cannot be delivered, we will arrange a full refund or send a replacement free of charge.

Contact Information

If you have questions regarding your shipment, shipping status, or tracking details, please reach out to our team:

  • Trading Name: Prime Velocity

  • Company Name: MAX INTERMEDIAÇÕES LIMITED

  • Company Registration Number: 16852453

  • Registered Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

  • Email: primevelocityuk@outlook.com

  • Telephone: +44 7459 366582